TERMS AND CONDITIONS
Please read through our Terms and Conditions.
When placing your order with STYLECROWN LTD it is assumed you agree to all terms and conditions. If you do not, please contact us before any deposits are made.
Base requirements
You will require a suitable base.
Your base needs to be solid, flat and level with a tolerance of +/-10mm across its length and/or width and of the given size at the time of order.
When Stylecrowns fitters arrive on site they will check the base. If we find the base is not suitable in any way we will discuss this with you and the issues, and what this could mean to the build. At this point we may ask you to sign a disclaimer to say you have been made aware of the base issues, abort the job if our fitters feel its not possible to erect, and charge for the delay and return on another date once the problems have been rectified. Stylecrown Limited are not responsible for any base issues, or issues that occur due to them. The base is the most important part of the building.
Stylecrown limited do not advise on the suitability of any base regarding its ability to support the building without ground movement. We do not check the integrity of the base. Any problems with the build that arise from inadequate support from the base are the responsibility of the customer.
Delivery Times and dates
We will always try to deliver/install, within the ‘Estimated timeframe' given. We will arrange a delivery/install date with you, usually at the time of received deposits. In the unlikely event that your delivery/install is delayed, we will rearrange your delivery/install date within a reasonable period of time.
We cover the majority of England and Wales and some of Scotland. We give approximate arrival times for the day of delivery/install. These are not guaranteed times.
Should we arrive to deliver/install your building and no-one is present, we will try to contact you by phone then txt or email.
If after 30 mins from the time of arrival, no one as returned/replied, it is at the discretion of the delivery/fitting team to leave the site and an attempted delivery/installation fee will be charged (min £350) to cover the cost of the attempted delivery.
It is the customers responsibility to inform stylecrown limited of any access difficulties. We usually deliver with a trailer and a pickup style truck ( total length around 12 meters). Our units weigh between 1500kg and 4000kg. If we try to deliver, using this vehicle, and cannot do so due to foreseeable problems such as access restrictions, width of road etc. then we will charge you an attempted delivery/installation fee, unless you have given us prior written notice that this type of vehicle will not be capable of delivering to your site.
We require that you provide legal parking facilities for all our vehicles for the period required to carry out the delivery/fitting. If roadside parking is chargeable it is the responsibility of the Customer to provide parking permits or pay for parking as necessary.
We will manually carry the goods up to 100m from the delivery vehicle (safely parked at kerbside) onto your property providing that access is :
Clear access route must be available for our delivery/install team to carry the goods from the kerbside to where you wish them to be placed. The access must be at least 800mm wide, free from obstructions and allow safe footing by the delivery/install team. You must inform us of any trip hazards, steep inclines or declines. Damage to lawns, flower beds etc. on or next to a narrow or difficult access route will be the responsibility of the Customer. We do not carry items through a customer’s neighbours garden or property.
We do not carry items through a customer’s houses. We can carry items through an outbuilding as long as it is safe and possible to do so. It is the customers responsibility to remove anything from the outbuilding that could be damaged by pieces of the unit are carried through. If the only route available is to carry the items through a customer’s decorated building you must make us aware of this so that we can manufacture the goods in smaller pieces (at an extra cost)
Payment
Payment must be made in full in cleared funds as stated on the invoice supplied, before delivery/installation.
We do not accept Cheques, Bankers Draft or Printed Building Society Cheques.
All our buildings are made bespoke for the client.
Deposits are non-refundable once components have been order/ work started on your project. This usually starts within 48 hours of your order being placed.